GENERAL INFORMATION

Walker County 9- 1 -1 is an entity of the County government, formed by a vote of the people in November 1990. A Board of Directors is appointed by the County Commission to oversee the operation of the 9-1-1 system.

The Board employees an Executive Director to implement the Board's policies and to manage the day to day operation of the system. The Executive Director hires and supervises staff as authorized by the Board to ensure the efficient operation of the 9-1-1 system.

Funding

Walker County 9-1 -1 is completely funded by a surcharge on telephone service. The citizens voted to create a 9-1-1 system and agreed to pay 5% of their basic telephone service rate to provide funding. This worked out to $1.00 for residential lines and $2.50 for business lines.

This money is collected by the telephone companies as a separate charge on your phone bill and is forwarded to Walker County 9-1-1 each month. From this revenue we pay all salaries and operational expenses. These are the only funds that we receive. No county or city funds are used in the operation of Walker County 9-1-1.

The Board of Directors of Walker County 9-1-1 is appointed by the County Commission. The Board members are usually people involved in Emergency Services from different areas of Walker County.

Basic Operations

Walker County is served by an Enhanced 9-1-1 system. The name, address, and phone number of the telephone used to dial 9-1-1 is displayed on a computer screen at the 9-1-1 center.

Emergency Medical Dispatchers are trained to provide pre-arrival instructions to callers. Medical emergencies are the most common use of pre-arrival instructions.

All areas of Walker County are covered by 9-1-1 service, it does not matter if you live in a city or unincorporated area, 9-1-1 will provide access to your emergency services agency.

Emergency Medical Dispatching

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(EMD) Dispatchers who receive specialized training can provide information to a caller that often improves the outcome of an emergency. EMD's can tell someone how to perform CPR or clear a blocked airway. Often the instructions given are much less dramatic, such as controlling bleeding or general first aid.

Not all 9-1-1 centers provide EMD, and Walker County is very proud to be able to offer this life saving service. Just staying on the phone with callers so they are not "alone" while awaiting the arrival of responders is a benefit. We are there if we are needed.

Staffing

Each shift is staffed with minimum of two dispatchers.

Walker County 9-1-1 has the following positions.

Executive Director - Manages the day to day operation of the 9- 1 -1 system, which includes employees, addressing, mapping, contact with other agencies, and overall smooth operations.

Dispatchers (6) - Full time dispatchers who handle call answering and dispatching service 24 hours a day, 7 days a week. Dispatchers are your connection to emergency services. In addition to dispatching they help with addressing and communicate with other agencies.

Dispatchers - Part-time (5) - Work in place of a dispatcher to cover for regular off days, illness, vacation, or when needed.

All dispatchers receive on the job training before being put on shift. They also must complete and pass APCO Basic Telecommunicator course, and BREMSS EMD course.

Employees are encouraged to volunteer with a local fire department or rescue squad. 

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